How Kindro works.
Job, feedback, business action. Three steps, running quietly in the background.
01
Job's done.
Kindro sends the follow-up.
As soon as a job's marked complete, Kindro sends a short, personal follow-up by SMS or email, or through a QR code if you're handing it over in person.
02
Customer responds.
They share their experience and get the same opportunity to leave a Google review.
They answer a few short questions about how the job went. Straight after, every customer sees the same invitation to leave a Google review, whatever they rated the job.
03
You know what happened.
See the feedback, respond where needed and stay connected.
Every response lands in your Feedback Inbox. Good news is worth knowing too, but the real value is catching a problem early enough to actually fix it.
Two ways to reach a customer, and they're not the same thing
SMS or email is the default. Kindro sends a short message with a unique link tied to that customer's record. It's what powers response tracking and the reviewed flag. This is the tracked, automated path, and it's the one worth using whenever a job's already logged in your system.
QR is different. It's for jobs completed on the fly, work that hasn't been entered into your CRM or a CSV yet. Hand the customer a QR code before you leave, and they can share feedback whenever suits them. It's a genuinely useful fallback, but because the job isn't logged anywhere yet, that response isn't tied to a tracked customer record the way an SMS or email one is.
SMS is Kindro's default channel. It gets a meaningfully higher response rate than email in service industry contexts, roughly 45% compared to about 25% in one widely cited 2026 benchmark, and that pattern holds up across several separate studies.
No CRM? Upload a CSV instead
If your customers aren't in a connected system yet, upload them as a CSV. Kindro automatically maps the columns for you, so you don't need to reformat anything first. It's a genuine option, not just a stopgap: plenty of businesses run on Kindro this way permanently, and you can always connect a CRM later without losing anything.
Every customer gets the same invitation
Whatever a customer rates the job, they see the same invitation to leave a Google review afterward. Nothing is filtered, routed or gated by rating. Google doesn't allow businesses to selectively ask only happy customers for reviews, and getting it wrong can put a Google Business Profile at real risk. Kindro is built so that risk never comes up.
Read the full case for why this mattersSee exactly what your customer sees.
This is the real feedback form and the real Google review invitation, the same one every customer gets after a job. No blur, no email required.
Your dashboard, doing the remembering for you.
A rising review count, a feedback inbox with a few items waiting on a reply and a rating trend that's moving in the right direction. This is what a Kindro dashboard looks like once it's had a few weeks to work.
Frequently asked questions
What does Kindro actually do?
Kindro follows up with every customer after a job's done. They share honest feedback and get the same invitation to leave a Google review, whatever they rate the experience. You get more reviews, real insight into how the job went and a chance to fix anything before it becomes a problem.
How does Kindro get customers to leave a Google review?
After a job, Kindro sends a short follow-up by SMS, email or a QR code you hand over in person. The customer shares their experience through a simple form, then sees an invitation to leave a Google review straight after. It's the same link and the same invitation for every customer.
Why doesn't Kindro filter or hide bad reviews?
Because customer feedback should be genuine. Google doesn't allow businesses to discourage negative reviews or selectively ask happy customers for reviews. Practices like this can put your Google Business Profile at risk, including restrictions on reviews, removal of reviews and, in serious cases, suspension of the account. Kindro takes a different approach. Every customer is asked for feedback and every customer gets the same opportunity to leave a Google review, whatever their rating. That means you get more genuine reviews while also finding out when something hasn't gone right. You can fix the problem before it becomes a review.
We've never really prioritised reviews. Is Kindro still for us?
Absolutely. In fact, that's one of the best places to start. A lot of good businesses don't have a review problem. They have an asking problem. The work gets done. The customer is happy. Everyone moves on. Nobody remembers to ask. Kindro makes asking part of what happens after every job, so you're not relying on someone to remember. You don't need hundreds of reviews to get started. You just need a simple, consistent way to ask the customers you've already worked hard for.
What happens when a customer leaves negative feedback?
You'll know about it. When a customer flags an issue, Kindro sends you an alert and puts the feedback in your Feedback Inbox. You can see what happened, contact the customer and decide what to do next. Sometimes a customer doesn't want to leave a negative review. They just want someone to listen and make things right. Kindro gives you the chance to do that.
Does Kindro work with the software I already use?
Kindro is building direct connections to Cliniko, ServiceM8 and Xero, coming soon. In the meantime, you can upload your customer list and keep using Kindro exactly the same way.
Do I have to remember to send review requests?
No. Once a job's marked done, Kindro sends the follow-up automatically. You don't need to remember, and nothing gets missed because someone was busy.
What if I don't have an integration?
You can upload your customer list as a CSV and Kindro handles the rest. For jobs completed on the fly, a QR code works just as well. Hand it to the customer before you leave and they can share their feedback whenever suits them.
Is there a contract or lock in period?
No lock in contract, no setup fee. 14 days free, then it continues on your chosen plan unless you cancel.
Can my team use Kindro?
Yes. Multiple team members can share one Kindro account at no extra cost, on both plans.